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Frequently Asked Questions

Why buy from Terra Sienna?

Purchasing from us has many advantages:
  • We only sell tried-and-tested products with a very high satisfaction rate;
  • Reliable packaging, shipping and tracking;
  • Highly responsive and friendly customer service;
  • A generous and flexible 30-days satisfaction guarantee.

How long is the shipping?

Average shipping time is 12-20 business days.

Due to the unpredictable nature of shipping, it can sometimes take up to 20-30 business days. Some of our manufacturers are located in Asia, which requires a slightly longer but still satisfyingly fast shipping time. A large part of our partners are located in North America, and in these occasions, Express shipping is automatically included free of charge.

Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.

When will you ship my items?

The normal order processing time is 1-3 business days. In some cases, it can take up to 5 business days.

How much is shipping to my country?

Terra Sienna currently has a free shipping policy on all orders over 45$.

Unless explicitly noted, it will always be. If you're in a rush, please contact us at contact@terrasienna.com and we'll send you the different Express Shipping quotes.

Do I have to pay duties and taxes?

We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.

For any queries you may have, we recommend that you contact your local customs office for clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do keep us in the loop (Contact Us page or contact@terrasienna.com) if this comes to pass, and we'll assist you as far as we can!

How do I make a purchase?

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards! We also accept checkout via Apple pay, Google pay and Shopify Pay.

  1. Click on an item to view all the available details.
  2. Select the details (if any), and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
  3. Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
  4. Pay via Paypal or Credit/Debit card and voila, you’re done!

Are there any warranties/guarantees on the product?

We offer a return policy of 30 days right after you received your purchase for your ease of mind! For more information do kindly read our Returns policy here!

The style/size/color I want is out of stock! When will you be restocking?

Terra Sienna gets its products from our participating merchants; it is really hard to say when will they get it back again. However, please let us know what products are you looking for and we will be more than happy to double check for you!

Here's What Our Customers Think:

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